Chat Dialog
WCas:
Welcome to Toyota Live Chat. How may I help you?
Sean
Havanas: How much is the Sirius add on for
the Prius III?
Sean
Havanas: It does not show up on the web
site
WCas:
Thank you for your interest in the Prius III.
Sean
Havanas: It is listed in the brochure
WCas:
I’d be happy to check on that for you.
Sean
Havanas: i have another question regarding
the Sirius add on
WCas:
Would you mind holding for just a moment while I research some information for
you?
Sean
Havanas: wait
Sean
Havanas: let me post my other question so
you can get them both answered at once
WCas:
Not a problem. How else may I help you?
Sean
Havanas: I would like to get the Prius II.
Will the Sirius add on work with Prius II?
Sean
Havanas: this is what the brochure shows
for the Sirius add on
Sean
Havanas: Sirius Satellite Radio (4,27)
4. Satellite radio requires a monthly fee.
27. Available on vehicles equipped with JBL Audio system.
Sean
Havanas: I do not believe the model II has
a JBL radio. Is it still an option?
WCas:
I'll be happy to assist you with this information.
Sean
Havanas: thanks
WCas:
Would you like the information for the Prius III or Prius II?
Sean
Havanas: both
WCas:
Would you mind holding for just a moment?
Sean
Havanas: no problem
WCas:
Thank you for holding.
WCas:
I apologize for the wait.
WCas:
The JBL system is not available with the Prius II.
Sean
Havanas: i know that
Sean
Havanas: can I still connect a Sirius
tuner?
WCas:
The JBL system is available with the Prius III as part of a package with
integrated satellite radio capability.
Sean
Havanas: i know that also
Sean
Havanas: it has the capability to add XM
or Sirius
Sean
Havanas: how much does that add on cost?
WCas:
Please contact your local dealership for pricing and availability of any
accessories for the Prius II.
Sean
Havanas: they do not know either
Sean
Havanas: why is it so hard to get info?
WCas:
We apologize; but we do not have access to any pricing information.
Sean
Havanas: can you give me a part #
Sean
Havanas: I will look it up?
WCas:
We recommend you speak to the Parts Manager at the local dealer for further
assistance.
Sean
Havanas: the dealers are not very helpful
Sean
Havanas: they claim the vehicle is to new
and they do not have any details
Sean
Havanas: I figured I would contact Toyota
direct
WCas:
I do apologize you are having concerns with getting that information.
Sean
Havanas: what should I do next?
Sean
Havanas: I want to buy a car but I can not
get the information I need to pick a model II or III
Sean
Havanas: should I buy a Honda?
WCas:
You can also contact XM Satellite directly at 1-800-967-2346.
Sean
Havanas: I do not want a XM radio
Sean
Havanas: Sirius is what I am asking about
Sean
Havanas: here is my goal again
WCas:
You can contact Sirius directly at 1-888-539-7474.
Sean
Havanas: I will call them now, do you mind
holding?
Sean
Havanas: I predict they will tell me to
talk to Toyota
WCas:
In order to address your concern, I would suggest to please contact our
Corporate Office at 1-800-331-4331.
Sean
Havanas: i am not tying to be rude but why
does Toyota have a chat line to answer questions about the cars when they send
you to an 800 number?
Sean
Havanas: why not man the chat line with
people that can answer questions about Toyota cars?
WCas:
In order to assist you further and please call our Corporate Office so we can
gather some more information from you and better assist you.
Sean
Havanas: If they can not answer the
question they should be able to elevate the question to someone that can
Sean
Havanas: ok
Sean
Havanas: I will post this conversation on
Prius Forms
Sean
Havanas: maybe I can change they way
Toyota mans their live chat
Sean
Havanas: thanks for your help
WCas:
Thank you, please feel free to either contact us again through chat, or you can
also call 800-331-4331 if you have any further questions. Enjoy the rest of your
day and thank you for contacting Toyota.
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